ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organisations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is the only standard in the ISO 9000 series to which organisations can certify. As an international standard, it is recognised as the basis for any company to create a system to ensure customer satisfaction and improvement, and as such, many companies demand this as the minimum requirement for an organisation to be a supplier.

QMS is a collection of policies, processes, documented procedures and records. This collection of documentation defines the set of internal rules that will govern how our company creates and delivers product or service to our customers. Our certification covers the Goods In, Customer Services, Accounts Payable, Stock & Inventory and Reverse Logistics functions at Exertis (UK).

Disability Confident (DC) is creating a movement of change, encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. The accreditation, an initiative from the Dept of Works & Pensions, also helps customers and other businesses identify those employers who are committed to equality in the workplace.

Exertis gained its level 2 Disability Confident Employer status by carrying out the self-assessment, testing the business against a set of statements about recruiting and retaining disabled people. The company also has trained Mental Health First Aiders (MHFA), with coverage in all of its locations to ensure that any colleagues with mental health issues have all the relevant support networks in place.