Basingstoke: 9th October 2019: – Exertis, a leading distributor of technology products for the business, enterprise, mobile and retail markets, today announced the appointment of Phillip Turner to the newly created position of global head of voice of the customer (VoC), reporting to Neal Johnston, Exertis, global operations, managing director. Turner will be responsible for developing the voice of the customer vision and strategy, as well as taking ownership of the entire customer feedback model including data analysis and insights.

“As Exertis expands on a global basis, it’s now more critical than ever that we listen to our customers and use their feedback to influence our go-to-market strategy. In an extremely competitive market, customers demand a personalised experience and really knowing and understanding our customers is critical. Voice of the customer is all about delivering a culture of putting our customers at the heart of everything we do and ensuring that by analysing data and feedback, Exertis can take appropriate actions in order to improve customer experience and deliver positive business outcomes,” said Johnston. “Phil has a great deal of sales and marketing experience and together with his analytical and leadership skills, made him an ideal candidate for the role. His passion for championing the customer and delivering on large, complex projects will be invaluable.”

Turner joins Exertis from IG Design Group where he spent four years, most recently as managing director of their licensing business. Prior to that, he was business development director at office supplies distributor, Spicers, for three years.

“I am looking forward to the challenge of undertaking this new role at such an exciting period of evolution and growth at Exertis. Voice of the customer initiatives represent a huge opportunity for driving loyalty and increased sales by focusing on customer needs, expectations and service. Exertis has a reputation for going above and beyond for customers and capturing and acting on their feedback provides a much better insight into the customer journey and how that can be improved,” said Turner.

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About Exertis

Exertis is the leading technology distributor of consumer, business and enterprise products from established and emerging technology brands, and a wholly owned subsidiary of parent company DCC PLC, a FTSE 100 company. After 38 years of profitability Exertis continues to outperform the market, achieving revenues of £3.631billion in FY2019.

Exertis (UK) Ltd represents over 700 brands in the UK alone, with products spanning across mobile, computing and accessories, consumer electronics, entertainment, print, networking, servers and storage, unified communications, security and AV solutions. Exertis’ market-leading approach, teamed with a state-of-the-art distribution centre, next day delivery and a host of managed services, including end-user fulfilment, assures the highest levels of customer service and satisfaction at all times.

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