Research from analyst Quocirca indicates that managed print services providers could play a role in unlocking digital transformation in the SMB market. Although often hampered by budget and resource constraints, SMBs are positive about the impact of digitisation.
Overall, 81% of SMBs believe digitising paper-based processes will be important for driving their organisation’s digital transformation by 2025. However, less than 50% of SMBs are using digital workflow solutions such as document capture, mobile data capture or ECM solutions according to The Global Print 2025 Spotlight Report (http://www.print2025.com/reports/SMB-digitisation/). Yet, there is certainly an interest to increase digital workflow adoption, with almost half expecting to expand usage of solutions in these areas. Quocirca believe that there is a significant opportunity for managed print service (MPS) providers to articulate a clear proposition around integrated paper and digital workflow services and solutions.